The subject line of incoming e-mail messages are {Disarmed}, {Spam?}, or {Probable Spam}. What does this mean?

You may receive e-mail messages with the subject line edited to say {Disarmed} or {Spam?} or {Probable Spam}. Our server uses software called Mailscanner to help filter out spam/unsolicited e-mail messages for all of our customers. Here is what each subject tag means:

{Disarmed}: Mailscanner disabled the HTML URL in the e-mail message to prevent phishing attacks. Be careful clicking on the links in these e-mail messages.

{Spam?}: Mailscanner thinks the e-mail message is spam. However it is best to open the e-mail message and be sure that it is not spam. You can use your own filters in your e-mail client to filter messages with this subject tag if you wish, but we recommend that you do not delete the messages without first viewing them.

{Probable Spam}:  Mailscanner has a high degree of confidence that the e-mail message is spam. These are generally safe to delete without opening.

Mailscanner is configurable per customer. Click here to read a knowledgebase article on how to edit Mailscanner to your liking.

  • 6 Users Found This Useful
Was this answer helpful?

Related Articles

How do I set up my e-mail client?

Log into the cPanel webmail interface:  https://yourdomainname.tld/webmail(replace...

How to troubleshoot Outgoing E-mail Problems

If you are having problems sending outgoing e-mail messages with your e-mail client, there are a...

What is the limit on amount of outgoing e-mails per hour?

You are limited to 500 outgoing e-mails per hour per account, to help prevent the potential for...

How do I whitelist or blacklist e-mail addresses in the spam filter?

Our webhosting server uses software called Mailscanner to help filter spam/unsolicited junk...

How do I check my email using my web browser?

To check your email using your web browser, go to or...

Powered by WHMCompleteSolution